TERMS OF SERVICE


Introduction

These terms are the basis on which Klarette (operating as www.klarette.com) sells its items and provides its services. By using this website or making purchases on this website, you are agreeing to these terms. These terms include this document as well as our Privacy Policy, Returns Policy, as well as our Shipping Policy.

Only the English version of these terms shall have legal and practical effect.

 

Products

All items sold by us are brand-new and sold on an “as is” basis. Item specifications may vary. We are not liable for any mistaken or negligent descriptions or variations from the items delivered. We are also not liable for any differences of the product from the listed image. We are also not responsible for the suitability of the items for any particular purpose.

 

Product Warranties

All items sold by us come with a 14-day warranty against manufacturing defects.

This 14-day warranty begins on the date of delivery of your product.

This warranty does not cover:

(a) Normal wear and tear and ageing;

(b) Any damage on any part of the item resulting from abnormal or abrasive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal etc.) or incorrect use of the item;

(c) Indirect or consequential damages of any kind resulting from the use, the non-functioning, the defects or inaccuracies of your item; and

(d) The item having been handled by non-authorised persons or which any alteration of any kind by non-authorised persons in its original condition beyond our control.

There is no guarantee that the items in a product can be changed.

 

Orders

Order(s) for items must be made through the order pages on the website. You will be responsible for ensuring the accuracy of your order(s) and we will not be held responsible for any incomplete or inaccurate information in your order(s) as well as in your account information.

Cleared payment must be received by us before your order(s) will be processed. Once payment clears, we will confirm acceptance of your order(s) and provide a confirmation for your payment by sending you an email and/or an SMS. Please note that if you did not receive the email or SMS due to your mail preferences or a technical error, it does not negate the purchase contract you have formed with us when you place an order.

We would be deemed to have received payment when your order is processed. We reserve the right to reject and amend any order for any reason before payment and after payment. All key correspondence relating to orders and payment will be by email and/or SMS service, so you must ensure you provide a correct and active email address as well as a valid mobile phone number with a valid country code.

 

Prices and Payment

Our prices for items are subject to change and any such change will be notified by amending the relevant prices displayed on the site. We are not obliged to send you any updates on pricing changes.

The prices payable for items on the site are exclusive of taxes and delivery charges unless otherwise specified. Taxes and delivery charges that we are aware of will be added to each order before payment where applicable. If we make an error in the presentation of the prices on the site we will tell you as soon as possible and you will be given the option of either cancelling or reconfirming your order. The prices payable for items on the site are exclusive of all local customs charges, duties or taxes payable for import of the product into the territory to which the items are to be delivered, and all such local customs charges, duties or taxes will be payable by you and are your sole responsibility to meet.

Notwithstanding the remaining provisions of these terms, in the event of a return of items to us as a result of failure or refusal by you to pay any such local customs charges, duties or taxes, the full cost of return delivery of the items to us will be deducted and retained from any refund paid to you.

Payment must be made online via the payment methods noted on the site. Payments will be exchanged into SG Dollars or US Dollars at the Paypal exchange rate on the date of payment.

 

Offers, Sales and Coupons

From time to time, Klarette will introduce Facebook Offers, On-Site Sales, Discount Coupons and other similar forms of promotions. Such promotions are subject to all terms of this website as well as the following:

(a) All promotions are at the discretion of Klarette;

(b) No notice will be given to alert anyone to promotions. Promotions may cease without notice; and

(c) In the event where promotions contain terms which are in addition to or even inconsistent with the general terms of this website, the expressed terms of the individual promotions would take precedence.

 

Delivery

We will deliver items ordered by you to the shipping address given to us via your account information on our website at the time that you make your order. The items will be dispatched by our suppliers to us via their preferred delivery method. You will not be liable for any loss or damage caused during the delivery between our suppliers and us.

Timescales or dates indicated for delivery are for guidance only and the estimated time for delivery will not be exact. We may also charge for deliveries at our discretion. If you are to be charged for delivery, we will either display that information directly on our product pages or we would send you an email to inform you according to your registered email address. Your order will not be processed until full payments for delivery are received.

We are reliant on our stock and supply chain (third party suppliers of the items) in fulfilling orders. If an order placed by you cannot be fulfilled by us, we will let you know and delivery may be delayed in the meantime.

The method of delivery will be stipulated and chosen by you at checkout. Changes to the method of delivery after order confirmation shall be on an approval basis by us.

Ownership of the items you order will be passed to you when they are delivered, after which the products will be held at your own risk. We will not be liable for their loss, damage or destruction. Feel free to contact us if your order is not received within 30 days and we will try and ensure you receive your order promptly.

 

Returns, Refunds and Cancellation Policy

To avoid any doubt, any reference to “refund” or “refunds” by Klarrette takes the form of Klarette website coupons with cash value. For cash or other monetary forms of refund, you must contact us directly and it is entirely up to our own discretion whether to proceed with your request.

We accept returns of items sold to you if the items arrive damaged or defective, as long as you send us an email at customers@klarette.com within 14 days of receipt of the items, quoting “Returns Request” in the subject heading, and giving us your name, contact details, order number and reasons for return. Once we have confirmed receipt of your request, you may send back the item via Air Mail, Standard Post or Registered Post and we will refund you the cost of postage you incurred. No compensation for any losses as a result of our mistake will be provided.

On receipt of your return request, we reserve the right to either replace the products or fully refund the price in the form of Klarette website cash vouchers within approximately 30 days receipt of the return. Cash vouchers will be issued to you equal to the total net value of your purchase excluding delivery fees (if any).

Where returned items are unsealed, worn or not in reasonable re-saleable condition, or if return is due to damage or defectiveness caused by you, we will not be able to provide any replacement or refund. They must be returned in perfect condition otherwise we will not be able to issue a refund or exchange.

We reserve the right to cancel any contract for sale of items if we have insufficient stock to deliver the items ordered or if one or more of the products you ordered was listed at an incorrect price due to an error on the site. If we do cancel a contract for sale of items, we will email you to let you know and we will refund the price of the item(s) via Klarette vouchers within approximately 30 days of your order. No additional damage or compensation will be paid.

 

Limitation of Liability

Nothing in these terms and conditions will limit your statutory rights as a consumer or our liability for fraudulent misrepresentation or death or personal injury resulting from our negligence. Subject to this, our total liability to you under these terms will not exceed the price actually paid by you to us for the relevant items giving rise to the alleged claim, including where that liability arises out of our negligence.

We will not be liable to you for any indirect or consequential loss or damage resulting from the sale of the items to you, including without limitation: loss of business, loss of goodwill, loss of profits, loss or corruption of data, damages from claims that the items infringe the intellectual property rights of others, and we will not be liable to you for any acts, omissions or failures of organisations used by us in delivering the items to you.

 

Termination

We may terminate a contract for sale of items to you under these terms at any time and for any reason and we will notify you by email in the event of any breach by you of these terms.

On termination, your outstanding order(s) will be immediately cancelled. The price paid to us for the relevant order(s) will be refunded on termination, unless the relevant items in question have already been dispatched to you prior to termination, in which case the relevant price will not be refunded.

 

Restrictions on the Internet

We have no control over the Internet. The site and the order processing system and secure online e-commerce payment system on the site will not be error free nor uninterrupted. We will not be liable for any direct or indirect loss or damage which results or may result from your access to or use of the Internet or the site.

 

Data Protection and Privacy

You agree to the reasonable processing of personal data by us for the purposes of processing your orders and delivering the products to you. In processing personal data, we will take steps to comply with all relevant legislation of Singapore and our Privacy Policy displayed on the site.

 

Contact Details and Notices

If you need to contact us, you can do so via the various methods and contact details provided on the site.

Any legal notice to be given under these terms and conditions must be in writing, which may be by email, and will be deemed received 72 hours after posting by regular mail, or on the day of transmission if sent by email.

 

General

These terms, together with our current prices on the site, contact details, Returns and Policy, Shipping Policy and Privacy Policy set out the whole agreement between us relating to the sale of the items to you by us.

We are not liable for failure or delay in meeting our obligations under these terms if caused by circumstances beyond our reasonable control, including delays affecting delivery routes or an inability or delay in obtaining supplies.

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act to enforce any of these terms.

We reserve the right to amend or update the site and these terms from time to time without notice and it is your responsibility to look through the terms regularly to determine any changes.

 

Privacy Policy

Please refer to the full text of the Privacy Policy here.

 

Governing Law

These terms and the contract for sale of items between us will be governed by and interpreted in accordance with Singapore Law and the Singapore courts will have jurisdiction to resolve any disputes between us.

 

Current Version

The latest update to these terms are made on 29 July 2015.



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